Jaelyn Cooper joined SRG as an Associate on the Team Solutions team. In this role, she supports client and stakeholder relationships, coordinates projects, and keeps documentation and logistics running smoothly across the team’s engagements.

Before joining SRG, Jaelyn served as Customer Experience Lead at Braille Institute of America, a nonprofit dedicated to empowering people who are blind or have low vision through lifelong learning programs.

Earlier in her career, Jaelyn worked as a Client Success Coordinator at Health IQ, a life insurance brokerage, where she partnered with agents and case management to streamline the pre-underwriting process and help clients secure coverage efficiently. While pursuing her business degree at San Diego State University, she also interned with Nonprofit Solutions, a San Diego-based nonprofit, later joining the team as a Member Services Coordinator and building a strong foundation in client support and coordination.

Jaelyn holds a Bachelor of Science in Business Administration, Management, from San Diego State University.

Originally from the San Francisco Bay Area and now based in Los Angeles, Jaelyn spends her free time at the beach, out on the water, and staying active through Pilates and weightlifting. She loves to travel, whether visiting family in New York or exploring tropical destinations, and is an avid fantasy reader who’s part of a small book club with friends. She’s passionate about animal welfare and supporting organizations that help animals in need.

Fun Fact: Jaelyn has a black cat named Enzo (named after a vampire from The Vampire Diaries) and loves trying new roller coasters and thrill rides.